Return/Refund Policy

 

🌿 RETURNS & REFUND POLICY

Soul & Style

At Soul & Style, we carefully curate every piece to ensure quality, style, and wearability. We want you to love your purchase, however we also recognise that sometimes something may not be quite right.

This policy outlines your rights in line with the Australian Consumer Law (ACL).

✨ YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair, or refund if an item:

  • Is faulty or defective

  • Is significantly different from the description

  • Is not of acceptable quality

  • Does not do what it is reasonably expected to do

If a product has a minor issue, we may choose to repair or replace the item rather than provide a refund.

🛍️ CHANGE OF MIND

As most of our pieces are curated, pre-loved, or one-of-a-kind, we do not offer refunds or returns for change of mind, incorrect sizing, or if you simply decide the item is not right for you.

We encourage you to read all item descriptions carefully before purchasing, and reach out if you have any questions prior to buying.

📦 ELIGIBILITY FOR RETURNS (FAULTY ITEMS)

If you believe your item is faulty or not as described, please contact us within 7 days of receiving your order at:

📧 admin@soulandstyle.com.au

Please include:

  • Your order number

  • Photos of the issue

  • A short description of the problem

Once assessed, we will offer a solution in line with Australian Consumer Law, which may include:

  • Repair

  • Replacement (if available)

  • Refund (if applicable)

🚚 RETURN CONDITION

If a return is approved:

  • Items must be returned in their original condition

  • Items must not be worn, washed, or altered

  • Tags must still be attached (if applicable)

Return shipping costs may apply unless the item is confirmed faulty.

💳 REFUNDS

Approved refunds will be processed to your original payment method. Please allow 3–5 business days for processing once approved.

Original shipping costs are non-refundable unless required under Australian Consumer Law.

📍 SALE ITEMS

All sale or discounted items are final sale unless deemed faulty under Australian Consumer Law.

🤍 OUR INTENT

At Soul & Style, we stand behind the quality and curation of every piece we offer. Our aim is to create a thoughtful, transparent shopping experience that feels easy and intentional.

If you’re ever unsure, please reach out—we’re always happy to help before you purchase.